Delivery & Returns


Unlike our competitors, we are proudly Kiwi owned and operate fully from our Auckland warehouse. We aim to have fulfilment complete and orders processed for delivery within 24-48 hours.

Once orders are processed shipping within New Zealand will generally be between 1-3 business days depending on the region.


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return on a faulty product.

Any item you return must be in the same condition you received it in and in the original packaging. You must have proof of purchase. We cannot offer a refund due to change of mind.

Pet beds are eligible for an exchange if the size is wrong or a faulty item is received.